Frequently Asked Questions
Everything you need to know about shopping with Bath Rugby Official Store.
How long does shipping take for official match kits?
Standard UK delivery typically takes 3-5 working days. For international orders, please allow 7-14 working days depending on your location and local customs processing.
Can I return a jersey if it has been personalized?
Unfortunately, we cannot accept returns or exchanges on any items that have been personalized with custom names or numbers unless the garment is faulty.
Is there a size guide available for the training wear?
Yes, a detailed size guide is available on every product page. Our performance training wear is designed for a 'pro-fit,' so we recommend sizing up if you prefer a more relaxed fit.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets including PayPal, Apple Pay, and Google Pay.
How do I care for my Bath Rugby replica kit?
To maintain the quality of the fabric and crest, we recommend washing your kit inside out at 30°C. Avoid tumble drying and do not iron directly over printed sponsors or logos.
Do you offer Click & Collect at The Rec on match days?
Yes, Click & Collect is available. However, orders must be placed at least 48 hours before kick-off to ensure they are processed and ready for collection at the stadium shop.